Programme handbook

Complaints

The complaint procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration. If you are considering making a complaint to the University, you should first:

• Try to sort out the problem with those who are directly involved. Generally complaints are resolved more easily and effectively at an early stage and by those who have a direct influence on the situation. We call this "Frontline Resolution".
• Have a look at the information and guidance accessible via the link below which explains the complaint procedure.
• If you are a student, speak to an Adviser at the Edinburgh University Students' Association Advice Place. These Advisers have a great deal of relevant experience and knowledge of the University procedures.

http://www.eusa.ed.ac.uk/support_and_advice/the_advice_place/

http://www.ed.ac.uk/university-secretary-group/complaint-handling-procedure/procedure