Programme handbook

Information Services (IS) provide useful information on all University computing services, including using the Library and accessing student email accounts.

Learning opportunities to develop your information and IT skills are available through the IS website. These materials include online self-teach learning and workbook resources for personal development, and to help you work and study more effectively.

http://www.ed.ac.uk/schools-departments/information-services/students/useful-info

Students can also consult useful info for Online Distance Learning (ODL) students on the IS website: www.ed.ac.uk/is/odl-students

University Information Services (IS) helpline

The IS helpline is your first point of call for enquiries about information technology (IT) such as MOODLE and its tools, email and library e-resource access. They will refer more in-depth or specialist enquiries to other support teams as appropriate.

If you have an IT enquiry, or are unsure who to direct your enquiry to, please contact the IS helpline using your University email account to ensure your enquiry is prioritised.

Tel: +44 (0) 131 651 5151
Email: IS.Helpline@ed.ac.uk
Website:  http://www.ed.ac.uk/information-services/help-consultancy/help-services/contact/contact-helpline

University email account
When you join the University you will get a University of Edinburgh e-mail account and address which will be used for a variety of essential communications. You must access this and manage this account regularly as important information from the University will be sent to this address. It is your responsibility to check this, and failure to do so will not be an acceptable excuse or grounds for appeal.

If you already have a web-based e-mail account and think you are unlikely to check your University e-mail account, it is your responsibility to set up automatic forwarding on your University e-mail.

How do I forward my email to another account?
Login to Office 365 on the web, then select Settings (in the top right corner), and then choose ‘Mail’ under ‘Your app settings’ on the bottom of the right hand side menu.choose ‘forwarding’ from the ‘Accounts’ menu on the left hand side, and then follow the instructions on the page: http://www.ed.ac.uk/information-services/help-consultancy/it-help/email-and-office365/email-faqs

Full details on University Computing Regulations can be found at, http://www.ed.ac.uk/information-services

Change of personal details
From your initial registration as an Edinburgh student to receipt of your final award, you can use the ‘Student Personal Details’ channel to view course and programme information and update your personal details, accessed via their MyEd. It allows you to:

• Check your registration and matriculation status
• Edit personal and contact information, including preferred first name (the name you would like to be known as)
• Emergency contact details
• View course details and results
• View personal tutor contact information
• View your final award and Higher Education Achievement report (HEAR)
• View any applications for further study at Edinburgh

The user guide for student self-service is available at: http://www.ed.ac.uk/student-systems/support-guidance/students/student-self-service-channel

Guidance on MyEd, University of Edinburgh's web portal: http://www.ed.ac.uk/students/academic-life/my-profile

Using the Virtual Private Network (VPN) 
A Virtual Private Network is a method of securing internet communications between your computer and a VPN gateway on the University network, which will provide access to University resources normally inaccessible from outside of the University's network, such as the University’s library collection. You can also access the University resources by logging in to MyEd.

To register for the VPN go to: http://www.ed.ac.uk/information-services/computing/desktop-personal/vpn/vpn-service-registration

Using the Wireless Network
It might seem irrelevant to register for access to the University wireless network, but by registering for wireless access, you can use Eduroam which allows network logon and Internet access at any Eduroam-enabled site using your own username and password without the need for guest account set up. Using Eduroam may give you improved wireless access if you are near a participating institution. To find locations that have Eduroam go to: https://www.jisc.ac.uk/eduroam   

To register for the wireless network go to: http://www.ed.ac.uk/is/wireless