We have installed a "Check Computer Setup" topic within the Student Moodle Help course. This will help you check their set up of Collaborate *before* your scheduled sessions in Collaborate. Note: Not all courses use the Collaborate service.
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Testing your connection for Collaborate (virtual classroom) sessions.
Use Step 1 on this Configuration page to check your operating system and Java:
Use Configuration room v11 in Step 2 to test your connection, settings, and configure your audio.
If you require technical help, contact the University Helpline is.helpline@ed.ac.uk (tel: + 44 131 651 5151) for technical support.
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Hopefully this will be of use to you in preparing for your Collaborate sessions. Contact is.helpline@ed.ac.uk if you have any support issues with Collaborate.